Rehab Services Front Desk/Call Center Specialist

UC San Diego Health View Company Profile

Payroll Title: HOSP AST 3 PD Department: Rehabilitation Services Hiring Pay Scale $32.99 / Hour Worksite: Koman Family Outpatient Pavilion Appointment Type: Per Diem Appointment Percent: 20% Union: EX Contract Total Openings: 1 Work Schedule: Days, 8 Hour Shifts, Monday – Saturday #129650 Rehab Services Front Desk/Call Center Specialist Filing Deadline: Thu 5/23/2024 UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply. DESCRIPTION Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Responsibilities emphasize on quality Customer Service. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments. May be assigned to flex or float between UCSD Health Rehab sites. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned. MINIMUM QUALIFICATIONS Three (3) years of related experience. Previous Call Center or Front desk experience. Knowledge of third-party payors including federal, state and private health plans. Demonstrates problem solving ability. Ability to work under pressure, demonstrate computer skills and ability to multi-task between multiple systems during calls. Excellent communication skills with the ability to communicate clearly both verbally and in writing. Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation and accountability. PREFERRED QUALIFICATIONS One (1) year of EPIC & Cadence experience, or equivalent system. Bilingual English/Spanish. Ability to prioritize and process therapy referrals based on diagnosis and medical information. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs. Employment is subject to a criminal background check and pre-employment physical. Pay Transparency Act Annual Full Pay Range: $68,883 – $68,883 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $32.99 – $32.99 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable. UC San Diego Health Sciences is comprised of our School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, The Herbert Wertheim School of Public Health and Human Longevity Science, and our Student Health and Well-Being Department. We have long been at the forefront of translational – or “bench-to-bedside” – research, transforming patient care through discovery and innovation leading to new drugs and technologies. Translational research is carried out every day in the hundreds of clinical trials of promising new therapies offered through UC San Diego Health, and in the drive of our researchers and clinician-scientists who are committed to having a significant impact on patient care. We invite you to join our team! Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached. To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community. UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of Californiaxe2x80x99s Affirmative Action Policy please visit: For the University of Californiaxe2x80x99s Anti-Discrimination Policy, please visit: UC San Diego is a smoke and tobacco free environment. Please visit for more information. UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

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