Receptionist Carruth

The receptionist is responsible for front office duties essential to effective patient workflow. The clinic receptionist must take responsibility for opening the clinic to patients, answering the telephone, greeting patients, making appointments, entering patient demographic information, verifying insurance coverage, calling patients to verify appointments, and performing other clerical duties as necessary. Since the receptionist is typically the first point of contact that patients have with the clinic, it is of paramount importance that the receptionist exhibit strong customer service skills, maintain a clean, groomed appearance, and conduct him/herself with professionalism at all times JOB RESPONSIBILITIES General: Maintains a safe environment for patients, families, general public, and staff Demonstrates effective communication skills and excellent customer service with patients and other HCMC partners Carries out front office duties as assigned by Director and Provider with careful attention to accuracy Exhibits willingness to learn, adapt, and teach as needed in order to make the clinic run as effectively and efficiently as possible Primary Duties: Acts as receptionist by opening office, greeting patients, maintaining patient scheduling, and coordinating patient reminders Enters patient demographics into Electronic Medical Record Verifies patient insurance Pre-registers and schedules patients for HCMC laboratory, diagnostic, or other services as requested Coordinates patient referrals Receives and transmits patient medical records as needed Collects patient co-payments and cash payments and makes daily reconciliations and bank deposits Posts payments and charges in practice management software Confirms and follows up with patients regarding appointments and other issues that may arise Completes actions appropriate to professional qualifications as assigned in order to meet EHR Meaningful Use criteria. Manages office supplies and petty cash Prepares letters for patients to confirm appointments for schools and employers Performs basic daily cleaning, straightening, and organizing of front office and waiting room as needed Cooperates effectively with other office and HCMC staff by demonstrating courtesy, respect, and professionalism at all times Qualifications: Education: High school diploma or GED. Able to use/learn electronic and computer-based patient management and health information software and hardware as requested. Requirements for Performance: Functions in an accurate and efficient manner in dealing with patients, families, co-workers and physicians. Experience: similar work experience is highly desirable Physical & Mental Demands: Mentally and physically healthy; strong verbal and written communication skills are required. Reception must be able to sit for several hours consecutively Regulatory: Required to handle protected health information and data according to HCMC policy and all federal and state regulations as well as to be comply with HCMC policies and procedures Essential functions to do the job: Must be able to lift up to 15 pounds. Must be able to stand/walk. Must be able to stoop and pick up objects from the floor. Must have full use of both hands and arms with full range of movement. Must have adequate vision (may wear corrective glasses or contact lenses). Must be literate in English language. Finger dexterity to operate a computer, calculator, and other necessary office equipment. Must be able to make mental judgments regarding insurance interpretation. Ability to remain calm and work effectively under stress. Hearing must be adequate to hear over the telephone. Must be able to sit for prolong periods of time.