Rogers Behavioral Health View Company Profile

Summary: Under the direction of the Admissions Supervisor, the Receptionist operates the hospitalxe2x80x99s telephone system console; greets and manages visitors; coordinates requests for information and services as appropriate; and provides miscellaneous services at the reception desk as directed. Job Duties & Responsibilities: Departmental: Operate the hospitalxe2x80x99s phone system console to receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information. Take and process messages for intake, as directed. Greet and manage visitors according to hospital policy. Coordinate requests for information and services as appropriate. Facilitate communication between departments and staff as needed. Make announcements using the overhead paging system as directed and according to policy. Assist with the hospitalxe2x80x99s emergency code situations as directed, including emergency paging. Provide miscellaneous services at the reception desk. Monitor sign-out of hospital vehicles according to policy. Sell meal tickets and other items, as directed. Balance the cash register. Secure patient valuables according to policy. Log parcels for shipping, as directed. Maintain the key log. Provide other services, as directed. Hospital Promote department goals and the mission of Rogers Memorial Hospital. Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations. Participate in Hospital committees, Performance Improvement/Quality team meetings, and team projects, as directed. Project a professional image by wearing appropriate, professional attire per the Hospitalxe2x80x99s dress code policy. Demonstrate positive, calm, professional, and effective communication skills. Demonstrate punctuality, preparedness, and good organizational ability. Contribute to Performance Improvement/Quality initiatives in a positive, solution-focused manner. Fulfill all Human Resources and Infection Control requirements. Additional Job Description: Physical/Mental Demands: Position is mostly sedentary, with some walking and standing. Lifting is moderate; must be capable of lifting a minimum of fifteen (15) pounds. Reaching, handling, grasping, and manual dexterity are necessary to operate various pieces of office equipment; i.e. computer, fax machine, etc.). Writing, verbal and hearing abilities are required, sufficient to interact effectively with patients, visitors and staff. Numerical ability is required to maintain records. Position involves exposure to working with persons in potentially stressful situations including, but not limited to, patients, visitors and callers. The ability to maintain a cooperative, tactful, warm, courteous and helpful attitude toward patients, families, referents, professional staff, and hospital personnel at all times is essential. ROGERS MEMORIAL HOSPITAL Logical thinking and discretion are required to make decisions in initiating and implementing policies and procedures and standards, sometimes in emergency situations. Must be physically/mentally able to perform job duties as verified by a physical exam by a licensed physician, per post-employment physical. Education/Training Requirements: High school diploma or GED required. Six (6) months of clerical or business training or receptionist experience, or equivalent, is required.

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