PM Pediatric Care View Company Profile
It’s fun to work in a company where people truly BELIEVE in what they’re doing!We’re committed to bringing passion and customer focus to the business.SummaryThe Front Desk Associate is responsible for all departmental functions aligned with the mission, vision, and goals of PM Pediatrics. The Medical Receptionist role is an opportunity for a medical receptionist to apply their skills in a pediatric urgent care setting and assist with primary patient care based on individual patient needs within their scope of practice under the physician’s direct supervision. This position maintains effective working relationships with all customers, including patients/families, physicians, employees, volunteers, and vendors.DescriptionJob Responsibilities:Provide clinical support for providers, patients, and office operationsGreet patients warmly as they arriveAccurately obtain and electronically document patient demographic, insurance, and payment informationAnswer phones and route calls to the appropriate partyAssist parent and children in the reception areaVerify eligibility and insurance informationCollect credit card and co-payment informationFax, file, scan necessary paperworkMaintain order and cleanliness of the waiting roomKeep exam rooms and front reception stocked with adequate suppliesHelps patients in distress by promptly notifying medical staff of emergenciesMaintains operations by following policies and procedures; reporting needed changes to management teamMaintains safe, secure, and healthy work environment by following and enforcing standards and proceduresMaintains patient confidence and protects operations by keeping patient care information confidential in compliance with HIPAA regulationsEnhances health care practice reputation by accepting ownership for accomplishing new and challenging requests; exploring opportunities to add value to job accomplishmentsAssisting patients with complaints and taking an active role in service recovery when neededPerform other administrative, and clinical support duties as neededPer Diem and Part Time positions available!QualificationsTeam player that can function independently in a fast-paced environmentIntermediate skills with Microsoft Office Suite.Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reasonExcellent customer service and telephone skillsStrong verbal and written communication skillsProfessional and friendly demeanorQuality focused and detail orientedAbility to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.Outstanding time management, organizational, and critical thinking skillsSuperior situational awareness and ability to successfully react to urgent situationsPrior experience in a healthcare environment and knowledge of medical insurance preferredSocially perceptive and ability to relate to children and how they interact with their familiesComfortability with routinely shifting demandsNavigate multiple computer systemsPrior Front Desk, concierge, customer service or other hospitality experience preferred.High school diploma or GEDIf you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!EEO StatementPM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.