Patient Service Representative – Call Center

The University of Kansas Health System View Company Profile

Position Title Patient Service Representative – Call Center Indian Creek Main Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physicianxe2x80x99s care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed. Responsibilities: Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals. Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers and specialties. Collecting copays and point of service paperwork. Provides patient support for the MyChart EMR System. Explains facility policies and ensures patient and/or relative understands and signs the consent and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system. Complies with Medicare/Medicaid and other insurance rules and regulations. Completes MSPQ as required for admission. Responsible for check in/out and phone reception as needed. Provides physician to physician consultation services to community referring clinicians and non-health system clinicians. Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management. Will provide phone and web-based support for Marketing SEM campaigns, event registration, Partners In Care members as directed by management. Responsible for other duties or projects as assigned by management. JOB REQUIREMENTS Required: High School Diploma or GED A minimum of twelve months customer service or health care experience Ability to read, write, speak, and understand English. High level of customer service skills focusing on problem resolution Basic computer skills including Microsoft Excel, Word, Outlook, and Teams Ability to maintain patient confidentiality Preferred College coursework completed towards an Associatexe2x80x99s or Bachelorxe2x80x99s Degree Clerical, registration and/or customer service experience within a health care setting. If bilingual-Documented proof of competencies via language proficiency assessments Time Type: Full time Job Requisition ID: R-33668 We are an equal employment opportunity employer without regard to a personxe2x80x99s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

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