Patient Service Representative

Waimanalo Health Center View Company Profile

We are seeking a dedicated, talented and team-oriented individual to join our `ohana (family) to support our mission and values. We offer competitive wages, excellent benefits and an extra ordinary working environment. Mission Waim?nalo Health Center is rooted in Native Hawaiian values and devoted to improving the health and wellness of all people, regardless of ability to pay, by providing comprehensive primary and preventive health care services of the highest quality. Vision Waim?nalo Health Center is dedicated to the continuous advancement in quality healthcare while assuring universal access for all. We believe that our values of Aloha, M?lama I Ka Pono, M?lama I Ka ?Ohana, and M?lama I Ka ??ina, enable our patient-centered healthcare home services to deeply focus on the shared role of healing oneself, ?ohana, community, and ??ina over generations. Core Values and Guiding Principles Our values at Waim?nalo Health Center promote Hawaiian-centered diversity, equity, and inclusion by welcoming all members of the Ko?olaupoko community to access our holistic services ranging from traditional Hawaiian healing practices to Western medicine. Aloha: We listen to people with our full attention, seeking to know them and understand their health care and wellness needs and aspirations for themselves, their family and community. We will respond, to the best of our abilities, as caring, compassionate, engaged, and professional partners in healthcare. M?lama I Ka Pono: We know that quality healthcare starts with peoplexe2x80x99s trust in our services and the excellence of our care for them and the resources entrusted to us to meet their needs. We are committed to maintaining their trust by treating people with respect and confidentiality, and by being open about our organizational practices and results, seeking to continuously improve our work. M?lama I Ka ?Ohana: We believe that wellness embraces the whole family, and we welcome their participation in the healthcare of their loved ones. Our belief extends from the Ahupua?a of Waim?nalo throughout Ko?olaupoko where we build the foundation for good health and wellness for everyone, and we seek collaborative partners who share our values and vision. M?lama I Ka ??ina: We understand the importance of onexe2x80x99s sense of place and the holistic nature of health and wellbeing. Through integrative services we support the balance of body, mind, and spirit, while respecting onexe2x80x99s cultural connectedness to the xe2x80x98?ina of Hawai’i. Ka Mauli O Ka xe2x80x98?ina A He Mauli K?naka: The Life of the Land is the Life of the Land Summary The Patient Service Representative will provide a high level of customer service and promote a positive attitude to create a friendly, patient focused environment while performing front desk responsibilities relating to check-in and scheduling of patients effectively to help ensure efficient operations and patient flow. This position will perform a variety of tasks in an organized and efficient manner, to include but not limited to greeting and assisting patients and the public, patient registration and appointment scheduling, verifying insurance coverage, copayment collection, cashiering, maintaining and updating patient information, and screen patients for financial assistance (Sliding Fee Scale) and other eligible programs in the Front Office. The Patient Service Representative also assists in providing coverage in the Call Center and performs customer service duties which include answering multi-line phones timely, handle telephone inquiries, transferring calls throughout the health center, conducting appointment reminders, and canceling and rescheduling of appointments.

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