Medical Receptionist – Primary Care

Spectrum Healthcare Resources is seeking a part time Medical Receptionist in primary care to join our Clinic in Fairfax, VA in support of Ft. Belvoir Community Hospital.xc2xa0Position Overview:xc2xa0 xc2xa0This position provides a variety of receptionist and other clerical duties in support of patient care and treatment.xc2xa0 xc2xa0Essential Functions:xc2xa0Perform receptionist duties and other various clerical tasks to assist staff members as necessary. xc2xa0Answer inquiries, verify and obtain information for general public, customers, visitors and other interested parties and update the Data system if needed.xc2xa0Verify patient information and make corrections if needed with each request for an outpatient visit. Responsible for registering new patients in the Composite Health Care system (CHCS).xc2xa0Have sufficient knowledge and skills to record and maintain accurate records per AR 40-66 and the use of the electronic medical record system (AHLTA). Prepare daily end of day reports and able to utilize computer data systems in these processes.xc2xa0Use computer terminal to input patient information and book the appointment by inputting appropriate codes for various types of appointments, patient’s military status, health care provides, etc. maintain data manually and input later when system is down.xc2xa0Ensure all treatment requested by the provider has been scheduled; reschedule appointments when necessary.xc2xa0Initiate telephone consultations or Patient Communication Forms as needed and give to appropriate provider. Ask appropriate questions based on clinic guidelines to determine the nature and duration of symptoms. Book an appointment as appropriate or contact a clinician for triage. xc2xa0Advise patients presenting or calling to leave messages for their PCM that secure messaging is available and provide instructions for accessing the site (FBCH Home Page).xc2xa0Advise patients presenting or calling to request laboratory results that they may obtain future results via Tricare Online and provide instructions on accessing the site (FBCH Home Page).xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0Add patient names to waiting list, if necessary. Call patient on waiting list when appointments become available. xc2xa0Greet all visitors and determine the nature of the visit. Verify patient’s DEERS eligibility and utilize two patient identifiers to ensure correct patient. xc2xa0Patient check-in should be accomplished using AHLTA or CHCS.xc2xa0 If either system is down, patient check-in must be annotated on paper to include patient’s appointment time and the time they checked in. Place patient’s medical record in appropriate location. Present Third Party Collection documentation for all non-active duty patients.xc2xa0 Prepare telephone consults, retrieve medical records, and assist with documentation from patients requesting prescription refills as needed.xc2xa0 Provide a courteous and friendly atmosphere.xc2xa0Scan all necessary paper documents into HAIMS.xc2xa0Advise Team RN/LPN/MA of patient presenting with possible infectious disease, acute needs or special needs i.e., wheelchair.xc2xa0Include date, provider, and patient identifying information on all supporting documents in medical records.xc2xa0Screen walk-in patients to determine purpose of visit and eligibility for treatment. Explain clinic appointment procedures and coordinate walk-in appointments with health care provider. Observe patient for obvious signs of discomfort, illness or distress and notify professional staff of perceived emergencies.xc2xa0Answer telephone, obtain identifying information and determine the urgency of the call. Refer caller to appropriate staff member. Take messages. Apply clinic guidelines concerning release of patient information. Transfer misdirected calls to the appropriate number.xc2xa0Explain delays in schedules as appropriate. Attempt to resolve clinic complaints of an administrative nature and refer other complaints to appropriate authority. Provide requested information and assistance to patients whenever possible; refer them to other appropriate sources for information if necessary.xc2xa0Perform various other clerical tasks to assist staff members. For example, assure providers have their appointment rosters and administrative and/or medical records and use computer terminal to obtain requested patient information. xc2xa0Maintain/stock forms needed at front desk.xc2xa0Assist with other duties as needed and assigned.xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Job Qualifications:xc2xa0The job qualifications for this position are as follows:xc2xa0A high school diploma or GED equivalent. One year related experience as an administrative technician, in medical environment, using full range of equipment used in medical office environment.Familiar with Microsoft Office applications Excel, PowerPoint, Word, and Outlook.Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members. Have knowledge of computer operations and proficiency in the use of basic word processing, data entry, and automated records.xc2xa0Physical and Environmental Demands:The physical and environmental demands of this position are as follows:xc2xa0 Regular attendance required Occasional standing and bending Considerable walking Lifting and carrying medical equipment Moderate stress Position may require long hours during critical deadlines Prolonged telephone use Prolonged work on a PC/ComputerLocation : LocationUS-VA-FairfaxRecruiter : Full Name: First LastLilian ThaoDirect phone number703-225-1402Recruiter : EmailLilian_Thao@spectrumhealth.comRemote / Work from home available?NoEmployment Type: OTHER