Medical Receptionist

VisionWhole Womanxe2x80x99s Health transforms how people experience abortion care in this country. We stand in the light, fiercely dedicated to providing fabulous abortion care that puts patients first.MissionWhole Womanxe2x80x99s Health provides fabulous abortion care, free from the shame and stigma that often accompanies sexual health in this country. Our patients can count on us for medical expertise, heartfelt compassion, informed consent, and trust. We are deeply committed to growth and innovation, and we cultivate a dynamic, rigorous, learning corporate culture. Our patientsxe2x80x99 hopes and dreams are at the center of all we do, and we hold ourselves ultimately accountable to them. SummaryThe Medical Receptionist, reporting directly to the Clinic Manager, will maintain the front desk using excellent organization and administrative skills. The Medical Receptionist is expected to be compassionate and discrete with superb time management and record-keeping skills. In the medical receptionist role, you will serve as the first point of contact for patients, assisting them before they see their doctors. A key element in performing this role is to multitask so you can accomplish all clerical tasks promptly. Success in this role will be demonstrated by ensuring patients are directed to their designated areas as quickly as possible.Essential FunctionsAdministrative:Initiates confirmation of patient appointment daily / reschedules if neededProvides any necessary instructions/directions needed for the appointment. Greeting patients in a polite, prompt, and helpful manner. Checks patient into EHR systemUpdates patient information in EHR (such as insurance cards, driverxe2x80x99s license, physician patient will be seeing)Administers iPad for completion of personal health information including consent forms.Selects appropriate EHR paperwork based on appointment data. Answers phones in a pleasant manner and deals with customer needs expeditiously.Schedules follow-up appointments as needed. Monitor the waiting room atmosphere, temperature, cups for water, etc. Patient Support:Keep track of the dayxe2x80x99s session: who has been seen and who has not. Anticipate the xe2x80x9cflowxe2x80x9d of patients.Efficiently solve problems that affect patient care and/or clinic.Schedule patient appointments when needed.Assist patients in obtaining work notes, and referral resources as needed.Protect patientsxe2x80x99 rights by maintaining confidentiality of personal and financial information per HIPAA regulations.Experience and General RequirementsPossess an interest in reproductive equity and a commitment to the welfare of the xe2x80x9cwholexe2x80x9d person. Excellent people skills, with the ability to interact with a diverse group of individuals in a friendly and professional manner, even during periods of high business activity.Minimum 1 year of professional medical office experience. High school diploma or equivalent Ability to make decisions within the scope of assigned tasks.Demonstrated ability to be flexibleComfortable working independently. Must be a self-starter.Possess a knowledge of (EHR) electronic health records xe2x80x93 how they are maintained and managed.Technologically literate with computer and internet skills.Proficient in Microsoft Office Suite (Word, Excel).Strong organizational and time management skills.Strong and clear written and verbal communication skillsAble to multi-task and seek solutions to problems promptly and efficiently.Excellent attention to details and demonstrated detailed record keeping. Able to accept direction from management, ask questions, and participate fully in the learning process.Bilingual speakers are preferred, but not required.Physical RequirementsMust possess the ability and capability to perform any task in the office. Must be able to lift 15 lbs. or more, be able to physically move through the office unaidedMust have excellent visual and hearing acuity.Compensation/BenefitsA competitive salary, commensurate with experience.Eligible to enroll in medical, dental, and vision insurance, voluntary insurance and disability insurance.401(k) offerings with 3% company matchA corporate culture/environment that is diverse, stimulating, and comprised of passionate and dedicated peoplePlease note that this is a working job description that may evolve as the needs of the company change.Whole Womanxe2x80x99s Health Alliance is an Equal Opportunity Employer, and we welcome applications from women, people of color, and members of the LBGTQI community. We do not discriminate on the basis of actual or perceived race, creed, color, alienage or national origin, ancestry, citizenship status, religion or belief, age, marital or partnership status, family status, pregnancy and maternity, disability or handicap, sexual orientation, gender, gender identity, gender reassignment, predisposing genetic characteristic, military or veteran status, arrest record, or any other legally protected characteristic protected by applicable federal, state, or local laws.