Medical Front Desk Receptionist

Associated Urological Specialists View Company Profile

OVERVIEW: TheMedical Front Desk Receptionist is responsible for basic clerical tasks such asanswering the phones, greeting patients and visitors, scheduling appointmentsin a professional and timely manner. They are responsible for moving thepatients through the intake and checkout process including patientregistration, check-in and check-out, collecting co-payments, deductibles, andany other patient owed account balance, filing and medical records. The FrontDesk Receptionists must ensure that all procedures, from pulling correctpatient files to charting insurance information, are closely followed so thatthe medical team can concentrate on the well-being of the patients. Front DeskReceptionists must interact smoothly with back office personnel and helps inthe back-office area, if needed. EDUCATION & CERTIFICATION: A minimumof High School Diploma or General Education (GED). Graduate from a vocationalor technical school preferred. Proficiency must be attained via on-the-jobtraining and orientation. Certification in Front Office Administration,preferred but not required. QUALIFICATIONS, SKILLS AND ABILITIES: The FrontDesk Receptionist must have a minimum of 1-3 years’ experience in a in aphysician office setting preferably within the urology specialty. Customerservice skills experience is a must. Excellent oral and written communicationskills. Proficient interpersonal relations skills. Must have strong computer skillsto handle clerical tasks, including working with office and EMR systems. Basicknowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicareetc.). Basic knowledge and understanding of CPT procedure coding and ICD-10diagnostic coding a plus. COMPUTER SKILLS: Toperform this job successfully, an individual should have the knowledge of:Internet Software; Microsoft Office Suite; Electronic MailSoftware (Microsoft Outlook); Electronic Health Records (EMR Software);Practice Management Software

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