Holiday Inn North Beach- Front Desk Supervisor

COASTAL Hospitality Associates, LLC. View Company Profile

Front Desk Supervisor – Year-Round with Excellent Company Benefits! If you are seeking to joining a GREAT company that TRULY CARES about YOU – Join our Holiday Inn North Beach Team today! We are excited to invite talented candidates to apply immediately for this outstanding opportunity to work in a fun, fast paced environment. Bring your unmatched customer service, hands on leadership skills and a desire to grow your career in hospitality here at the oceanfront for Front Desk Supervisor! Our team wouldn’t be complete without you! How You’ll Be Rewarded:A chance to learn something new every day in a fun, friendly work environment!Health Benefits; Medical, Dental and VisionPaid Time Off (PTO) and sell back plan.Employee Assistance Program (EAP)Company Paid Short Term Disability, Life Insurance and Accidental DeathAffordable and Optional Long-Term Disability and Supplemental Life InsuranceCompany Matched 401K – 50% up to 4% match.Health Care Flexible Spending AccountDependent Care Flexible Spending AccountHealth Savings AccountLegal ResourcesAssociate Travel Discounts per Brand Guidelines What You Will Bring to This Role:The Holiday Inn North Beach is seeking a team orientated hospitality specialist to fill the role of Front Desk Supervisor. This supervisor is responsible for the Afternoon/Evening supervision of all aspects of the Front Desk functions and ensuring guest satisfaction. Candidate must be available to work a variety of shifts including 3pm-11pm. Some of Your Responsibilities Would Be:Provide excellent guest service and enhance the guest experience.Maintain complete knowledge of and comply with all company and departmental policies/service procedures/standards.Resolve guest complaints, ensuring guest satisfaction.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.Maintain knowledge of hotel features, amenities, services and all hotel departments.Answer phones, check guests in/out, make reservations, handle guest requests and coordinate groups.Train, support, supervise and manage the performance of the front desk team.Involvement in hiring, scheduling, progressive discipline, ordering departmental supplies, monthly inventories, departmental meetings.Involvement in all hotel activities and offering support and assistance to all hotel departments.Work to maximize revenues and minimize expenses. Minimum Qualifications:Candidates must possess at least one year of hotel front desk experience.Requires knowledge of Microsoft Outlook, Word and Excel.Previous cash handling experience.Candidates must be willing to work a varied schedule to include days, evenings, overnight, holidays and weekends.Physical requirements include walking and standing for up to 8 hours per day; pushing and pulling up to 200lbs; lifting/transporting at least 50lbs: reaching; bending and stooping; and visually inspecting items.Required Characteristics:Highly developed computer skills.Well organized and detail oriented.Ability to work independently and with diverse groups of individuals.Display initiative, perseverance and analytical skills.Highly developed communication skills.Professional and ethical in all situations.Excellent customer service skills.Quick learner with strong work ethic.Team player and ability to get along with others.Exemplary written and verbal communication skills. EOE M/F/Vet/DisabledJob Type: Full -Time Salary: $16.50hr This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position. EOE M/F/Veteran/Disabled

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