Front Desk – Urgent Care

Astrana Health View Company Profile

Job Title: Front Desk – Urgent Carexc2xa0xc2xa0xc2xa0Department: Allied Pacific Urgent Care Centerxc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0About the Role:xc2xa0xc2xa0xc2xa0We are currently seeking a highly motivated, full-time, Front Desk to assist our Urgent Care Centers. We are looking for someone fluent in Cantonese, Mandarin, or Spanish. This role will report to the Office Manager and enable us to continue to scale in the healthcare industry.xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0What You’ll Do:xc2xa0xc2xa0xc2xa0xc2xa0Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.Provide basic and accurate information in-person and via telephone/email.Maintain the reception area, keeping it clean and free of clutter.Submit treatment authorization requests.xc2xa0Maintain office security by following safety procedures and controlling access via the reception deskMust be detail oriented and possess strong organizational skills in a fast-pace environmentGood verbal and written communication skills.Be able to prioritize workload while remaining flexible.May be required to work overtime to meet tight deadlinesHighly motivated and able to work with multiple teams simultaneously.Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.Other duties as required.xc2xa0Qualifications:xc2xa0xc2xa0xc2xa0xc2xa0Fluent in Cantonese, Mandarin, or Spanish xc2xa0Must be proficient in computersxc2xa0High school diploma or GEDxc2xa0xc2xa0xc2xa0You’re great for this role if:xc2xa0xc2xa0xc2xa0xc2xa0Prior experience working as a Front Desk in a healthcare settingxc2xa0Our Values:xc2xa0xc2xa0xc2xa0xc2xa0Put Patients Firstxc2xa0xc2xa0xc2xa0Empower Entrepreneurial Provider and Care Teamsxc2xa0xc2xa0xc2xa0Operate with Integrity & Excellencexc2xa0xc2xa0xc2xa0Be Innovativexc2xa0xc2xa0xc2xa0Work As One Teamxc2xa0xc2xa0xc2xa0Environmental Job Requirements and Working Conditions:xc2xa0xc2xa0xc2xa0xc2xa0This position is located in-office. We have openings in Monterey Park, Arcadia, City of Industry, and El Monte. Cross-coverage is required across all clinic locations.xc2xa0xc2xa0The urgent cares are open 9 A – 9 P M-F, as well as 9 A – 5 P on Saturday and Sunday. This is a full-time position and requires 72-80 hours per pay period, with the expectation to work one weekend per pay period. Shifts will be 12 hours M-F, 8 hours on Saturday/Sunday.xc2xa0xc2xa0The total compensation target pay range for this role is $19 – $21 per hour. This salary range represents our national target range for this role.xc2xa0xc2xa0xc2xa0ApolloMed is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at to request an accommodation.xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Additional Information:xc2xa0xc2xa0xc2xa0xc2xa0The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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