Front Desk Supervisor

Arbor Lodging View Company Profile

Description:Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountablexe2x80x94to our guests and our clients.Summary:This position is located in the beautiful Santa Barbara, CA area, with quick and easy access to the airport, UCSB, beautiful beaches, and within walking distance to local shops and restaurants. The Hampton Inn Santa Barbara/Goleta is your home away from home. The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives. They are the lead front desk support for the Assistant General Manager, assisting with the accounting and human resources functions of the Front Office. The main focus of the role is the training and supervising of the front desk team and support the housekeeping supervisor. The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in absence of the General Manager and Assistant General Manager. Will also function as a Guest Service Agent and Housekeeping Supervisor. Duties & Responsibilities:Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functionsSupervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest informationResponsible for the supervision of the security of cash, credit card transactions, and guest informationInspecting Housekeeping Rooms at least 2-3 times per week. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental managementRegister guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous mannerSupervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-upRegularly sell hotel rooms through direct client contactEnsure compliance with federal, state and local laws regarding health, safety, and alcohol servicesPerform other duties as assignedRequirements:Qualifications:High School diploma or equivalent requiredTwo years of previous hotel front desk experience requiredAbility to speak, read, and write fluent English; other languages beneficialProfessional verbal and written communication skillsMathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferredProblem solving, reasoning, motivating, organizational and training abilities preferredExperience with Microsoft Office and Opera systems requiredFrequently standing up, bending, climbing, kneeling, and moving about the facilityCarrying, lifting or pulling items weighing up to 50 poundsFrequently handling objects and equipmentWill be required to work mornings, evening, weekends, and holidaysBenefits:Competitive salaryAnnual review with increase potential401k program with company matchAdditional benefits may be availableArborxe2x80x99s Guiding Principles:Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:Do the Right Thing – Operate and act with integrity in all you do even when it is not convenient. Lead with Heart – Be kind, passionate and hospitable.Be Accountable – Take ownership and deliver results.Aim Higher – Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences – Embrace diversity; respect individual opinions and ideas.Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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