Front Desk Supervisor

Resort Group View Company Profile

Looking for a career in beautiful Steamboat Springs, CO and have supervisory experience? Mountain Resorts is looking for you to help supervise our core front desk.Temporary shared employee housing to get you on your feet available April – November! Salary equivalence of $41,600-$43,680 annually. PERKS AND MORE! Merchant Ski Pass ProgramPaid Time OffComprehensive Health Plan (HSA-Compatible)Dental PlanVision Plan401K Retirement plan with company matchLife InsuranceDiscount Lodging BenefitsDiscounts on Activities & EventsCompetitive PayProfessional Work EnvironmentGreat Employee Parties!We are seeking a Year Round/Full Time Guest Service Supervisor to provide support in training and shift supervising the front desk. This position is responsible for ensuring processes and procedures in front office operations are being upheld and completed timely by staff in order for our team to deliver exceptional hospitality and guest experiences. Tasks include overseeing the daily responsibilities of a front office operations to include checking guests in and out, providing concierge services, responding to guest and owner requests, and coordinating with housekeeping and maintenance staff. If you enjoy hospitality, are professional, personable, and have supervisory skills, we invite you to join our team. Summary: Coordinates front office activities of hospitality or property management division and resolves problems arising from guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors. Essential Duties and Responsibilities include the following. Other duties may be assigned. Understand reservation system to perform as back up on an as needed basis. Confers and cooperates with other department heads to ensure coordination of guest and owner services: housekeeping, maintenance, shuttle and personally fulfills required task(s) if the need arises. Trains, actively participates in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Assures adherence to management company policies and established operating and safety procedures. Develops and implements training procedures to assure development and retention of a quality work force, and to ensure health and safety protocols are followed by all staff. This includes initial training and orientation for new staff, as well as ongoing training for experienced staff. Creates an orderly system to ensure each Guest service agents can efficiently and effectively perform the following tasks, and frequently is required to perform these tasks personally: Answers inquiries pertaining to lodging policies and services. Advises guests of available activities such as skiing, skating, sleigh-rides, local events and other activities or concierge services as requested. Interfaces with vendors and suppliers to ensure adequate delivery of supplies and services. Greets guests and owners. Maintain a secure key control system to ensure the safety of our guests, owners, and their property.

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