Front Desk Supervisor

Hyatt Place Portland Old Port View Company Profile

Come Join Our Team!xc2xa0xc2xa0Currently, we are looking for a top-performingxc2xa0Front Desk Supervisor.xc2xa0Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? Wexe2x80x99re hiring a hotel Front Desk Supervisor to lead our fantastic team. Youxe2x80x99ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring exemplary guest services. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!xc2xa0xc2xa0xc2xa0What is in it for YOU?xc2xa0All Associates:xc2xa0ON DEMAND PAY (NO FEES!) * Access your pay as youxe2x80x99ve earned it! No cost to you!Vacation/ Personal days & Holiday payAccess PerksDiscounts on Travel, Hotels, Food, Entertainment, Shopping, and more!Brand Travel Discounts for Travel and Food & BeverageOnline Training CoursesReferral Program and BonusDirect DepositEmployee Assistance ProgramAssociate of the Month/Associate of the Year/Service Awardsxc2xa0Full-Time Associates:xc2xa0Medical, Dental, VisionFree Basic Life & Basic Accidental InsuranceVoluntary Life Insurance Products for Self, Spouse, and DependentsDay Care Flex Spending accountFlexible Health Care Spending AccountWellness Program- For those who have Medical on our Anthem plan401K with a Company match!Jury Duty LeaveBereavement Leavexc2xa0Some Key Areas of Responsibility include:xc2xa0Direct operations at the front desk and ensure customer service meets our high standards for guest satisfactionTrain, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies. Must be fair and equal with interactions both positive and negative with staff.Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaintsHandle the front desk inventory and order office supplies as needed, working with both the AGM and F&B managers as necessaryRespond to guest reviews, comments and concerns in a professional manner and act in the hotels best interest in all transactions and interactions with hotel guestsWork with Sales department to ensure accurate and smooth operation for group arrivals and meeting space usage.xc2xa0Compile reports and other data for General ManagerFlexibility with time and availability to maintain coverage of the front desk department to meet hotel needs, including covering for overnight shifts and short-notice front desk associate absences.xc2xa0Requirements:xc2xa0A high school diploma or GED equivalent certification requiredAt least two years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industryStrong knowledge of general hotel industry practices and policiesPossess excellent management skills, communication skills, and multitasking skillsProficient bookkeeping skills, including experience with Microsoft Word and Excel, are strongly desiredApplicants must be able to work weekends & holidays.As a Company, we believe the true success of our operation rests with the associates who bring life to the brick and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to the guest. Our associatesxe2x80x99 attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.xc2xa0With our commitment to an inclusive workplace, Commonwealth Hotels is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associatesxe2x80x99 unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.xc2xa0xc2xa0EOE/Drug-Free Workplace.

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