Front Desk Receptionist


Position: Front Desk Receptionist About BROC: At the Baton Rouge Orthopedic Clinic our goal is to provide a seamless continuum of health care services to maximize patientsxc3xa2xe2x82xacxe2x84xa2 outcomes and convenience. We offer an organized and coordinated continuum to provide better and timelier feedback between the patient, physician, and ancillary services provider. Our main campus is located on Bluebonnet, but we have various clinics and therapies across the state of Louisiana as well as the BROC foundation that supports local schools and athletic programs by providing services throughout various communities. Summary: The Front Desk Receptionists are important members of our team who are responsible for coordinating the daily administration for our doctors, staff, visitors, and patients at our clinics. This role is responsible check in, collecting payments, and answering patient inquires. This position is located in the front office in our medical clinics and reports to our office supervisor. The hours of operation are Monday- Friday 8am xc3xa2xe2x82xacxe2x80x9c 5pm. We are looking for dedicated and caring team members join our team! Duties: xc3x82xc2xb7 Greets patients or customers in a friendly and professional manner, including welcoming the patient, making eye contact, and smiling. xc3x82xc2xb7 Checks-in patients for appointments. xc3x82xc2xb7 Completes the registration of the patient, explaining the paperwork to be completed to the patient if necessary. xc3x82xc2xb7 Ensures that a clear copy of the patientxc3xa2xe2x82xacxe2x84xa2s current insurance card(s) and demographic information is entered into the patientxc3xa2xe2x82xacxe2x84xa2s medical record. Prints the superbill and gives to the patient. xc3x82xc2xb7 Enters electronic messages to other departments to assist with patient flow. xc3x82xc2xb7 Directs the patient to the payment counter to collect the appropriate co-pays or balances due. Otherwise, directs the patient to the appropriate area of the clinic in order for the physicians/providers, nurses, and medical staff to care for the patient and document the medical record. xc3x82xc2xb7 Performs appropriate, timely, and accurate documentation in the medical record as is applicable to patient service duties. xc3x82xc2xb7 Maintains HIPAA privacy and security and provides the BROC Notice of Privacy Practices to new patients or to any person who requests it. xc3x82xc2xb7 Distributes patient satisfaction surveys as instructed by Supervisor or upon patient request. xc3x82xc2xb7 Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC. Qualifications: xc3x82xc2xb7 High School Diploma or equivalent xc3x82xc2xb7 Ability to learn electronic practice management and scheduling software. xc3x82xc2xb7 Ability to understand and closely adhere to patient scheduling policies, guidelines, and protocols. xc3x82xc2xb7 Reliable form of transportation to work daily xc3x82xc2xb7 Prior experience in scheduling is desired xc3x82xc2xb7 Ability to pass a drug screening xc3x82xc2xb7 Ability to learn computerized medical office work Benefits: xc3x82xc2xb7 Medical, Dental, and Vision Insurance xc3x82xc2xb7 Vacation Pay xc3x82xc2xb7 Sick Pay xc3x82xc2xb7 Holiday Pay xc3x82xc2xb7 Long- and Short-Term Disability Options xc3x82xc2xb7 Life Insurance Salary: $12-18 hourly The Baton Rouge Orthopedic Clinic is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expressions, age, status of as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. companionate carexc3xa2xe2x82xacxc2xa6advances technologiesxc3xa2xe2x82xacxc2xa6specialized healing

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