Primary Health Care Specialists S.C. View Company Profile
Job Responsibilities: Welcomes and greets all patients and visitors, in person or over the phoneSchedule appointments in aligned with providers approved & documented schedule.Answers the phone while maintaining a polite, consistent phone manner using the following proper telephone etiquetteBeing an active listener xe2x80x93 focusing on the speaker and the issue being discussed, trying not to interrupt, being aware of non-verbal communication, avoiding talking to someone elseHaving good phone manners by answering quickly, speaking slowly and clearly, and asking permission before placing a caller on hold.Maintain confidentiality by being cautious about the information given over the phone keeping in mind that other people may hear your conversation.Staying calm and polite even when a patient/visitor may be rude to you.Responsible for keeping the area clean and organized.Register new patient and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards)Scanning incoming faxes.Communicate effectively with provider and other team members.Facilitates the patient flow by notifying the provider or other medical staff of the patientsxe2x80x99 arrival, being aware of delays, and communicating with patients and clinical staff.Responds to inquiries by patients, prospective patients, and visitors in a good manner.EDUCATION & CERTIFICATION:A minimum of High School Diploma or General Education (GED).QUALIFICATIONS, SKILLS AND ABILITIES:RequiredBilingual Spanish (Fluent or Proficient)Customer service skills experienceExcellent oral and written communication skills. Proficient interpersonal relations skills.Must have strong computer skills to handle clerical tasks, including working with office and EMR systems.Knowledge of: Internet Software; Microsoft Word; Microsoft Outlook; Electronic Health Records (EMR Software)PreferredMinimum of 1+ year experience in a physician office.Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.)Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding a plus.