Front Desk – Pediatrics (Temple, TX)

OverviewLone Star Circle of Care is a non-profit, Federally Qualified Health Center (FQHC) dedicated to providing high-quality health care to patients in Central Texas. We provide a healthcare home for the uninsured and underserved and proudly provide the opportunity for our team members to make a difference in our community every day.xc2xa0We offer you a comprehensive compensation package that includes competitive salaries and a generous benefits package. Your benefits include medical, dental, vision, life, disability, 403 (b), paid time off and training and development.xc2xa0If you’re interested in helping build a healthier community and improving the lives of others, we invite you to join our team and become part of our dynamic organization!xc2xa0Position Summary:xc2xa0Our Front Desk Staff members perform a variety of duties that are clerical in nature. Under general supervision, they exercise some discretion and make routine decisions based on existing guidelines. They frequently interact with Providers, Nurses, and Medical Assistants.ResponsibilitiesPatient Support:xc2xa0 Provides initial customer service to all patients including; but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the NextGen software system for patient information, and creating patient files Provides conflict resolution and responds to patient grievances Creates and maintains confidential patient files and records; files accordingly Float to other LSCC facilities as needed and required All other duties as assignedPayment/Insurance Processingxc2xa0 Facilitates patient check-in and check-out. Explain payment options, including sliding scale fees, Medicare, Medicaid and other forms of payment assistance Collects and posts patient payments; prepare deposits and follow established cash handling procedures Completes patient intakes, income screenings, and conducts insurance verifications and authorizationsxc2xa0QualificationsREQUIRED EXPERIENCE, EDUCATION, AND LICENSE:xc2xa0 High school diploma or GED Minimum of six (6) months of experience working in a professional administrative or related capacity xc2xa0PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:xc2xa0 Prior medical office and/or healthcare setting experience Prior customer support experience Proficiency with MS Office Suite (Word, Excel, and Outlook) Bilingual English/Spanish language skills Employment Type: FULL_TIME