Experienced Front Desk Associate South Riding

Aqua-Tots South Riding View Company Profile

Are you looking for a fun job? Don’t want to be tied down at a desk? Are you looking for an entry-level position with the opportunity to grow? If you answered yes, we would love to have you join our Aqua-Tots team!No previous certifications or experience is necessary, just enthusiasm and willingness to learn!Currently looking for candidates looking for Full-Time hours with weekday nights availability or weekend availabilityHours can include a combination of 9:00 am-8:00 pm Monday-Friday and 8:30 am-5:00 pm Saturday & SundayPosition Objective: Work with General Manager, Office Manager, and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.Customer ServiceGreet customers when they come into the facilityComfortable talking to parents and kidsAbility to work comfortably on a tablet or computerCommunicate effectively with potential and existing customersBuild relationships with familiesHandle customer complaints gracefully with a win/win outcomeReport to manager if complaints are unresolvedLead by example for other staff members by using the customer-focused principle in every customer interactionDaily DutiesUphold our Aqua-Tots Swim Schools Core ValueProvide families with world-class customer serviceGuide our parents and their tots through their journey to a lifetime of water safetyImplement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staffSell swimming lessons, and related swimming merchandiseAnswer phones with the proper Aqua-Tots Swim Schools greetingProvide information about our facility, swim programs, and birthday partiesGive facility tours to new and existing customersOpening or closing of the facilityStock snack bar, retail merchandise, office forms and supplies, and all promotional materialsRegister new/existing customersEnter absences/schedule makeupsEnsure facility safety and cleanlinessPrepare new customer T-shirt, Bag, and Welcome PacketProcess registration fees and tuition payments at time of registrationObtain and verify registrations from new families on the first day of lessonsCommunicate to instructors absences and makeups recorded during the current shiftFill out Certificates of Completion for all graduatesTake photos of all graduates with Ollie the OtterPerform all duties as outlined on the daily shift checklistHours & Shift StructureWe operate on “set” schedules. Schedules are the same from week to week and can be adjusted by communicating with school leadership.Everyone is different and has different scheduling needs! Training schedules are flexible and may look different than permanent schedule. We will talk at length about your schedule to make sure it’s sustainable and a good fit for you.Monday – Friday Operating Hours: 9:00 am-8:00 pmSaturday Operating Hours: 8:30 am-5:00 pmSunday Operating Hours: 9:00 am-5:00 pmShifts are generally 4-5 hours long. Shifts are generally scheduled from 8:30 am-1:00 pm and 3:00 pm-8:00 pm. The school is currently closed from 1:00 pm-3:00 pmRequirementsEnergetic, friendly, fun personalityWillingness to learnMust be willing to work weekendsCandidates that possess a minimum of 1 year of either customer service or teaching experiencePreferredCandidates that are staying local to the area for at least a year (ideal for NOVA/GMU students or those out of school)Candidates with customer service and/or childcare experienceSpanish speaking is a bonusPay rates for Front Desk starts at $15.00 and up to $18.00/hr based on experience.Salary: $15.00 – $18.00 per hourBenefits:Employee discountFlexible scheduleHealth insuranceWeekly PayShift:4-hour shift8-hour shiftDay shiftEvening shiftNight shiftExperience:Customer service: 1 year (Preferred)

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