Dental Customer Service/Front Desk Administrator

Dentistry of the Carolinas View Company Profile

Dental Customer Service/Front Desk Administrator – East Charlotte We are looking for an experienced Dental Customer Service/Front Desk Administrator with a positive attitude and a commitment to exceptional customer service. The ideal candidate should have: Dental office experience is a MUST, including proficiency with Dentrix software, capable of creating and maintaining a clinical schedule (Note: At this time only candidates with dental office experience will be considered) Strong communication skills for greeting patients, answering high-volume phones, and handling patient inquiries A comfort level in obtaining patient payment prior to their treatment; tenacity in verifying insurance and financial information An empathetic and helpful customer service mindset with a willingness to help even the most challenging patients Proactive problem-solving ability, leading by example in a teamwork-oriented environment This full-time position, Monday-Thursday with select Fridays, offers competitive compensation based on experience and includes a comprehensive benefits package. We value dependable, organized, and professional individuals who contribute to a healthy and productive work environment. High school diploma required; college degree preferred. Only applicants who already live in the Charlotte-metro area will be considered. **While we appreciate everyone’s individuality, the following does not adhere to our company policy: Visible body tattoos; facial piercings; abnormally colored hair (ex. blue, pink, purple, etc.) Dentistry of the Carolinas has been a trusted name in dental care since 1992, providing families and individuals throughout the region with personalized, high-quality services. Unlike corporate dental chains, our practice is not driven by quotas or profit margins. Instead, we prioritize patient-centered care, tailoring treatment plans to each individual’s unique needs and ensuring they feel comfortable and informed throughout their care journey. This commitment to patient care is reflected not only in our long-standing reputation but also in the dedicated team of professionals who call Dentistry of the Carolinas home. With many employees boasting five to twenty-five years of service, our team is a testament to the positive and rewarding work environment we cultivate. At Dentistry of the Carolinas, we believe in building lasting relationships with our patients, ensuring their dental health for years to come.

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