Best Western Ponderosa Lodge – Hiring Front Desk Supervisor

At the BestWestern Ponderosa Lodge, we’re fortunate to live and work in one of themost picturesque areas of Central Oregon.xc2xa0 Our property accommodates both business andleisure travelers, and we are a destination hotel that has served many of thesame customers for years.xc2xa0 We also have staffmembers who have been with us for over a decade because we treat our employeeswith respect, dignity, and transparency.xc2xa0 We are committed to building and maintaining a staff whose talents canbe showcased and whose knowledge of Sisters, OR, and the surroundingareas can be shared with our guests.Best Western Ponderosa Lodge is searchingfor a Front Desk Supervisor to join our team.xc2xa0 Working closely with the General Manager, our Front Desk Supervisor will help oversee hotel operations including guestrelations, front desk, housekeeping, and maintenance.Representing the hotel to the guest throughout all stages of the guest’s stay,you will work with all hotel staff to ensure every guest experiences superiorcustomer care.xc2xa0 This role is crucial to the success of the hotel as the image we presentto our guests and the community is one of a necessary institution in the Sisters area.xc2xa0 We’re looking for a Front Desk Supervisor who wants longevity in their career and a sense of pride andpurpose at the end of each workday.xc2xa0Job Responsibilities:Creates a service environment focused on theguest, with a passion for high standards in cleanliness. Responds promptly tocustomer needs, including investigating and acting upon complaints from guests.Ensures all guest service issues are resolved prior to guests leaving thepropertyxc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Hires, trains, and evaluates front deskpersonnel including proper documentation is completed in a timely fashionSupervises the hotel in the absence of theGeneral Manager. Functions as an administrative link between and amongdepartmentsxc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Maintains an inventory of vacancies,reservations, and room assignmentsPossesses a working knowledge of the reservationsdepartment. Takes same-day reservations and future reservations when necessary.Knows cancellation proceduresKnows room locations, types of roomsavailable, and room ratesRegisters arriving guests and assigns roomsCoordinates room status updates with thehousekeeping department by notifying housekeeping of all check-outs, latecheck-outs, early check-ins, special requests, and part-day roomsUses persuasive selling techniques to sellrooms and to promote other services of the hotelKnows daily activities and meetings takingplace in the hotelReports any unusual occurrences or requests tothe manager or assistant managerProcesses guest check-outs and handlesmonetary transactionsPerforms administrative and financial dutiessuch as daily reports, credit card reversals, bank deposits, accountsreceivables, rooming lists, and office supply inventoryOrganizes and monitors group blocks andprovides group ratesRedeems points for BWR, input commissions, andrewards points on MyBestWestern.com.Prepares work schedules for staff based onprojected occupancyEnsures good safety practices of employees andguests throughout the hotel, assisting in the maintenance of proper emergencyand security proceduresMust be punctual and dependable with regularattendanceEnsures employees take scheduled breaks withinall federal/state labor lawsIdentifies and resolves problems promptly anddevelops alternative solutionsCoordinates staff training, including MSDS,OSHA, and safety policiesMaintains lost and found records andfacilitates guest correspondenceMaintains absence records on departmentpersonnel including updating timecards and spreadsheetsVerifies timecards are correct and turned overto management in a timely fashionMaintains a friendly, cheerful, and courteousdemeanor alwaysMaintains customers’ privacyMaintains a high level of professionalappearance and demeanorTreats all coworkers with respectAdheres to all hotel policies and proceduresas outlined by hotel standards and Federal, State, and Local laws, includingOSHA regulationsxc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Assists with breakfast and housekeeping and laundryas neededPerforms other duties as assignedxc2xa0SuccessfulCandidates Must Have:Eighteen years of age or olderHigh school diploma or equivalentFive years prior hotel facility operations experience,supervisory experience desiredBasic accounting, purchasing, and inventoryskillsPrior customer service experience preferredComputer skills such as typing and navigatingproperty management software requiredKnowledge of surrounding areas and localeventsxc2xa0What WeOffer:Best Western Rewards and Hotel DiscountsEmployer-sponsored Medical, Dental, and VisionbenefitsPaid time offFree breakfast on workdaysxc2xa0Knowledge Skillsand Abilities:Excellent customer service skills, includingability to communicate with guests, staff, and the public in a professional andhospitable mannerSelf-motivated and able to properly performjob duties and responsibilities with minimal supervision and/or in stressfulsituationsOrganized, with strong attention to detail andproblem-solving skillsAbility and willingness to take direction andsupervision from management regarding job duties and task assignmentsAbility to apply common sense understanding tocarry out detailed written or oral instructions.Skilled in the use of front office equipmentsuch as computers, keyboards, printers, etc.Knowledge of proper telephone etiquetteAbility to understand and adhere to propercredit, check cashing, and cash handling policies and proceduresAbility to multi-task and prioritize in afast-paced environmentAbility to learn and perform security, safety,emergency, and accident prevention policies and proceduresAbility to work on software/hardware asdirected by managementAbility to work a flexible schedule, includinglong or irregular hours, weekends, and holidays