Best Western Ponderosa – Front Desk Supervisor

At the Best Western Ponderosa Lodge, wexe2x80x99re fortunate to live and work in one of the most picturesque areas of Central Oregon.xc2xa0 Our property accommodates both business and leisure travelers, and we are a destination hotel that has served many of the same customers for years.xc2xa0 We also have staff members who have been with us for over a decade because we treat our employees with respect, dignity, and transparency.xc2xa0 We are committed to building and maintaining a staff whose talents can be showcased and whose knowledge of Sisters, OR, and the surrounding areas can be shared with our guests.Best Western Ponderosa Lodge is searching for a Front Desk Supervisor to join our team.xc2xa0 Working closely with the General Manager, our Front Desk Supervisor will help oversee hotel operations including guest relations, front desk, housekeeping, and maintenance. Representing the hotel to the guest throughout all stages of the guestxe2x80x99s stay, you will work with all hotel staff to ensure every guest experiences superior customer care.xc2xa0 This role is crucial to the success of the hotel as the image we present to our guests and the community is one of a necessary institution in the Sisters area.xc2xa0 Wexe2x80x99re looking for a Front Desk Supervisor who wants longevity in their career and a sense of pride and purpose at the end of each workday.xc2xa0Job Responsibilities:xe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Creates a service environment focused on the guest, with a passion for high standards in cleanliness. Responds promptly to customer needs, including investigating and acting upon complaints from guests. Ensures all guest service issues are resolved prior to guests leaving the propertyxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Hires, trains, and evaluates front desk personnel including proper documentation is completed in a timely fashionxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Supervises the hotel in the absence of the General Manager. Functions as an administrative link between and among departmentsxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Maintains an inventory of vacancies, reservations, and room assignmentsxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation proceduresxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Knows room locations, types of rooms available, and room ratesxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Registers arriving guests and assigns roomsxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day roomsxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Uses persuasive selling techniques to sell rooms and to promote other services of the hotelxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Knows daily activities and meetings taking place in the hotelxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Reports any unusual occurrences or requests to the manager or assistant managerxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Processes guest check-outs and handles monetary transactionsxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventoryxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Organizes and monitors group blocks and provides group ratesxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Redeems points for BWR, input commissions, and rewards points on MyBestWestern.com.xe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Prepares work schedules for staff based on projected occupancyxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Ensures good safety practices of employees and guests throughout the hotel, assisting in the maintenance of proper emergency and security proceduresxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Must be punctual and dependable with regular attendancexe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Ensures employees take scheduled breaks within all federal/state labor lawsxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Identifies and resolves problems promptly and develops alternative solutionsxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Coordinates staff training, including MSDS, OSHA, and safety policiesxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Maintains lost and found records and facilitates guest correspondencexe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Maintains absence records on department personnel including updating timecards and spreadsheetsxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Verifies timecards are correct and turned over to management in a timely fashionxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Maintains a friendly, cheerful, and courteous demeanor alwaysxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Maintains customersxe2x80x99 privacyxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Maintains a high level of professional appearance and demeanorxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Treats all coworkers with respectxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Adheres to all hotel policies and procedures as outlined by hotel standards and Federal, State, and Local laws, including OSHA regulationsxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Assists with breakfast and housekeeping and laundry as neededxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Performs other duties as assignedxc2xa0Successful Candidates Must Have:xe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Eighteen years of age or olderxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 High school diploma or equivalentxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Five years prior hotel facility operations experience, supervisory experience desiredxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Basic accounting, purchasing, and inventory skillsxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Prior customer service experience preferredxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Computer skills such as typing and navigating property management software requiredxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Knowledge of surrounding areas and local eventsxc2xa0What We Offer:xc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Best Western Rewards and Hotel Discountsxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Employer-sponsored Medical, Dental, and Vision benefitsxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Paid time offxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Free breakfast on workdaysxc2xa0Knowledge Skills and Abilities:xc2xa0xe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Excellent customer service skills, including ability to communicate with guests, staff, and the public in a professional and hospitable mannerxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Self-motivated and able to properly perform job duties and responsibilities with minimal supervision and/or in stressful situationsxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Organized, with strong attention to detail and problem-solving skillsxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Ability and willingness to take direction and supervision from management regarding job duties and task assignmentsxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Ability to apply common sense understanding to carry out detailed written or oral instructions.xc2xa0xc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Skilled in the use of front office equipment such as computers, keyboards, printers, etc.xc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Knowledge of proper telephone etiquettexc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Ability to understand and adhere to proper credit, check cashing, and cash handling policies and proceduresxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Ability to multi-task and prioritize in a fast-paced environmentxc2xb7xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Ability to learn and perform security, safety, emergency, and accident prevention policies and proceduresxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Ability to work on software/hardware as directed by managementxe2x80xa2xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0 Ability to work a flexible schedule, including long or irregular hours, weekends, and holidays