Receptionist I

Receptionist I Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on peoplexe2x80x99s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of each other, teamwork, and inclusivity? HSCS is dedicated to building a diverse community atmosphere where employees feel valued, supported, and accepted while providing specialized care for Texans in need. If providing hope and healing through compassionate, innovative, and individualized care interest you, we welcome your application for the position below. Under the direction of the Switchboard Supervisor, the Receptionist (Switchboard Operator) performs continuous communications for the Big Spring State Hospital using a VoIP console application and performs receptionist duties for the agency. Work involves answering, placing, transferring calls, placing conference calls, monitoring the facility fire alarm system, operating the public-address system, using, and monitoring 2-Way radios, receiving visitors, and providing general information. This position supports a 24/7/365 departmental operation and requires significant schedule flexibility including occasional overtime. The successful candidate for this position will occasionally work other shifts as necessary to support the departmentxe2x80x99s mission. Essential Job Functions: Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. 1. Places, answers, routes and initiates local and/or long-distance calls, using computerized telephone software. 2. Operates a Cisco Console phone system, 2-way radio console to communicate with hospital staff and personnel. 3. Greets and communicates visitors and visitors, staff and patients in person and over the phone. 4. Provides directions to hospital campus location as needed and responds to inquiries for patient information when responding to requests for such information. 5. Provides training for new staff and updated training of new procedures to general switchboard staff. 6. Ability to handle stress. 7. Ability to work alone or closely with others. 8. Ability to occasionally work long or irregular work hours. 9. Monitors the facilityxe2x80x99s emergency Fire Alarm Annunciator. 10. Monitors the facilityxe2x80x99s Emergency Phone. Dispatches Security to emergency locations and communicates emergencies to Medical, Nursing, Administration, Safety and Communications leadership personnel immediately. 11. Provides feedback to Supervisor on what processes or procedures are working well, needs improvement or needs to be revised. 12. Keeps a detailed account of all events with the use of a hospital computer and distributes via email. 13. Connects conferences calls with Medical Staff, Nursing Staff and outside Medical Hospital facilities. 14. Maintains and issues master keys for BSSH Lodging and contractors as needed. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agencyxe2x80x99s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Knowledge Skills Abilities: Knowledge of the operations of a telephone switchboard/multiline telephone system. Knowledge of and ability to demonstrate use of Microsoft Word, Excel and Outlook. Ability to transfer incoming calls to appropriate personnel and to greet and direct visitors. Ability to prepare and maintain records, files, and reports. Ability to communicate effectively in verbal and written forms with all levels of the organization to include patients, vendors and visitors. Ability to multitask in a fast-paced environment; and to train others. Registration or Licensure Requirements: None Initial Selection Criteria: Graduation from a standard senior high school or GED preferred. Willingness to work days other than Monday through Friday to include weekends, holidays and on call. Experience as a switchboard operator or receptionist/clerical/data entry work and/or experience with a multi-line phone console. Experience in a security operations center/dispatch center preferred. Experience working in a hospital setting, or at a customer service desk, call center or switchboard. Additional Information: SALARY NOTE: The posted salary range reflects the minimum and maximum allowable by state law. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual Chapter 7. Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, and HHS OIG list of Excluded Individuals/Entities. Males between the ages of 18-25 must be registered with the Selective Service. All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be at least 21 years of age. Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. MOS Code: MOS Code: 42A, YN, 0111, 3A1X1 Note: There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditorxe2x80x99s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS