Greater Buffalo Accident & Injury Chiropractic View Company Profile
Patient Service Representative Job Description Job Title: Receptionist/Clinical Support Department: Clinical Reports to: Chief Operating Officer Effective Date: 10/01/2024 Salary: $17 hr. Summary of Position: The Patient Service Representative will answer the telephone and collect patient information. The representative will schedule appointments and maintain and update appointment calendars. The representative will coordinate communication between patients, clinical staff, and administrative staff. The representative will operate office equipment, such as voicemail messaging systems, and use word processing, spreadsheets, or other software applications to prepare reports and maintain medical records. Knowledge: Expertise in principles and processes of customer service, encompassing needs assessment, service quality standards, and customer satisfaction evaluation. Proficiency in the structure and content of the English language, including word meanings, spelling, grammar rules, and composition principles. Familiarity with administrative and clerical procedures, encompassing word processing, file and record management, form design, and office terminology. Skills: Speaking xe2x80x93 Talking to others to convey information effectively. Active Listening xe2x80x93 Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Service Orientation xe2x80x93 Actively looking for ways to help people. Reading Comprehension xe2x80x93 Understanding written sentences and paragraphs in work-related documents. Coordination xe2x80x93 Adjusting actions concerning othersxe2x80x99 actions. Abilities: Oral Comprehension xe2x80x93 The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression xe2x80x93 The ability to communicate information and ideas in speaking so others will understand. Speech Clarity xe2x80x93 The ability to speak clearly so others can understand you. Speech Recognition xe2x80x93 The ability to identify and understand the speech of another person. Written Comprehension xe2x80x93 The ability to read and understand information and ideas presented in writing. Bilingual xe2x80x93 Spanish or Arabic speaking a plus. Technology Skills: Word Processing Software xe2x80x93 Google Docs, Microsoft Word, Excel Spreadsheets Electronic mail Software xe2x80x93 Microsoft 365, Microsoft Outlook, OneDrive EMR Software xe2x80x93 Software Motif, Medent, AdvancedMD, etc. Work Activities: Getting Information xe2x80x93 Observing, receiving, and otherwise obtaining information from patients. Documenting/Recording Information xe2x80x93 Entering, transcribing, recording, storing, and maintaining information in written or electronic form. Organizing, Planning, and Prioritizing Work xe2x80x93 Developing specific goals and plans to prioritize, organize, and accomplish your work. Processing information xe2x80x93 Compiling, categorizing, and verifying information or data. Task, Responsibilities, & Duties: Answer phones and obtain patient demographics and insurance information. Verify patientxe2x80x99s insurance coverage and collect co-payments/deductibles. Schedule appointments and make reminder calls. Maintain patient data up to date. Maintain medical records. Respond to patient queries and concerns in a professional manner. Clean and maintain office space. Must be able to work in a fast-paced setting. Must Be coachable and open to growth opportunities. Education & Experience: High school Diploma or equivalent Must have at least five years of related experience working in a clinical setting or customer service. Medical Assistants, CNAs, and trade school certifications are encouraged. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Job Types: Full-time, Part-time Pay: $16.00 – $17.00 per hour Expected hours: No more than 40 per week Benefits: Dental insurance Free parking Health insurance Health savings account Opportunities for advancement Paid sick time Paid time off Professional development assistance Schedule: Day shift Monday to Friday No weekends Education: High school or equivalent (Required) Experience: Computer skills: 2 years (Preferred) Healthcare: 2 years (Preferred) Customer service: 3 years (Required) Language: Spanish (Preferred) Arabic (Preferred) Work Location: In person