Village Green View Company Profile
Company Descriptionxc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0Village Greenxc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0xc2xa0The Operations Manager assists the Property Manager with activities involved in the successful day-to-day operation of the community, with a strong emphasis on accounts receivable and leasing. Also performs the Property Managerxe2x80x99s functions, with limited authority, in her/his absence.Salary: Up to 65k.xc2xa0Job DescriptionESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIESEstablishes and maintains good relations with residents, prospective residents, and vendorsMaintains controls over Accounts Receivable. Applies payments to resident ledgers; makes daily bank deposits; follows-up with telephone calls and/or collection or demand notices (letters) to insure prompt payment by residents; creates and delivers NSF notification letters; adjusts/corrects resident ledgers; inputs concessions; updates lease information/changes; etc.xc2xa0Maintains current and complete property management software information. Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations, etc.xc2xa0Administers the lease renewal program. Completes/updates the xe2x80x9cRenewal Worksheetxe2x80x9d and submits it to the property manager. Generates and delivers xe2x80x9crenewal lettersxe2x80x9d 60 days before the lease expirations, generates and delivers renewal leases, and updates information in the property management system. Ensures that all residents who give notice to vacate receive a follow-up call.Generates and delivers general correspondences to residents, vendors, and prospective residents, such as lease violations, certificates of insurance updates, application rejection letters, etc.Inspect the condition of move-outs promptly to document charges before refunding security deposits.Generates security deposit refunds or reimbursements: calculates the interest on the security deposit, assesses charges, inputs information into the property management program, prints and mails all applicable notices and information.xc2xa0Generates and balances month-end reports that are produced by the property management program.Maintains a collection policy for residents who moved out with a balance on their account. Submits a monthly report to the property manager with the status of collection accounts.xc2xa0Assists leasing in marketing long-term vacant units, i.e., setting up mini models in units.xc2xa0Assistsxc2xa0the property manager in evictions and followed state eviction laws.xc2xa0Assistsxc2xa0in monitoring property condition; reported concerns/liabilities to the property manager/maintenance supervisor.xc2xa0Adheres to established policies related to fair housing.Communicate with co-workers, management, residents, vendors, and all outside contacts courteously and professionally.xc2xa0Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.xc2xa0Performs leasing activities in the absence or unavailability of the Leasing Consultant.xc2xa0 See the Leasing Consultant Job Description for specific information.Plans, organizes, promotes, and implements resident functions with the management staff.xc2xa0Performs general office duties: answers the telephone; writes service requests, newsletters, files, monitors, orders office supplies and printed materials, etc.xc2xa0Prepares invoices for approval in the event of the Property Manager’s absence.xc2xa0Performs all reasonable duties assigned by the Property Manager, AAD/AD, or VP/AVP.Performs, when asked, property manager duties in the absence of the Property Manager.xc2xa0Responsible for the performance of the leasing staffxe2x80x99s closing ratio, phone conversion, and shopping reports. Reports a Leasing Agentxe2x80x99s lack of performance and ability to the Property Manager.QualificationsREQUIREMENTS4-year degreePrevious experience working in an operational-type roleGood computer skills with emphasis on Microsoft Word and property management software, and Excel experience preferredPrior Yardi/CRM experienceAbility to work in a fast-paced environmentExceptional attention to detailxc2xa0A basic understanding of accounting principalsGood organizational skillsxc2xa0Previous experience as a Leasing Consultant or Assistant Managerxc2xa0Supervisory skillsxc2xa0Real state licensexc2xa0Ability to communicate effectivelyxc2xa0Must be team-oriented#VGAdditional InformationWe are an equal opportunity employer with a commitment to diversity.xc2xa0 All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins.xc2xa0Company DescriptionGrowing in the Green. Village Green is growing again. Village Green is searching for enthusiastic individuals to join our team and be the first point of contact at our award-winning apartment communities. If you have excellent communication and are customer service-oriented, this may be the perfect role for you!