Vanderbilt University Medical Center View Company Profile
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbiltxe2x80x99s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Pediatric Emergency Dept Admin Job Summary: It’s important that all candidates, internal or external, please upload an updated resume that includes the start and end dates of any relevant positions you have held. This rewarding role will have a 7:00 am to 7:00 pm schedule. The ideal candidate has prior experience and is flexible and successful in a fast-paced environment! This 42-bed unit is fast-paced, team-oriented, and flexible to accommodate the needs of our patients and families. As a result, we continue to receive high patient satisfaction scores. We care for pediatric patients ranging in age from newborns to 18 years old and even older who are being treated for all types of injuries and illnesses. We also respond to emergencies within our hospital. Care is provided for the entire spectrum of patient acuities from non-emergent care to Level 1 Trauma care. Our patients are unique because of their emergent and diverse needs. We never know who is going to come through our doors! One of the perks of working on our unit is the opportunity to work in a dedicated Pediatric Emergency Department. We have the privilege of interacting with people at a time in their life when they need our help. The chance to offer hope and healing is a beautiful thing. JOB SUMMARY Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. . KEY RESPONSIBILITIES Processes orders according to guidelines, follows computer downtime procedures. Enters and updates information in computer system to assure current information and retrieves data accurately. Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks. Responds to patient call system and patient requests providing clear, current information to families, visitors and staff. Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies. Orders, maintains and uses supplies in a cost effective manner. The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. Patient Documentation (Fundamental Awareness): The ability to receive and record patient information. Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: * Organizational Impact: Performs clearly defines tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance. * Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed. * Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job. * Team Interaction: Individually contributes to the team. Core Capabilities : Delivering Excellent Services : Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality : Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond. Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively: Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation :Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. – Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. – Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: Less than 1 year Education: High School Diploma or GED Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled