Medical Receptionist

  • Part Time, Full Time, Locum Tenens/Traveling, Remote
  • Saddle Brook, NJ, US
  • Applications have closed

Preventive Plus View Company Profile

We are looking for a friendly, welcoming receptionist/concierge to join our team!xc2xa0xc2xa0As the medical receptionist, you will be the first point of contact for our patients/clients. You will greet patients and prep their chart prior to arrival, book appointments, and answer phone calls, as well as attend to the needs of patients throughout their healthcare visit. You will also coordinate with the other departments for additional requirements etc. that may be needed for patients,xc2xa0The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking.xc2xa0Qualificationsxc2xb7 High school diploma or graduation equivalency degree (GED)xc2xb7 Prior experience in a medical receptionist or phone-based customer service role, especially in a healthcare settingxc2xb7 Proficiency in using electronic medical records (EMR) systems and phone systemsxc2xb7 Basic computer skills, including Word and Excelxc2xb7 Strong verbal communication skills and active listening abilitiesxc2xb7 Exceptional phone etiquette and empathy when interacting with patientsxc2xb7 Strong organizational skills and the ability to manage multiple phone calls simultaneouslyxc2xb7 Knowledge of medical terminology and insurance verification processes is advantageousBenefitsxc2xb7 Compensation: depending on years of experienceResponsibilitiesxc2xb7 Working Hours: Monday xe2x80x93 Fridayxc2xa0About the role:xc2xa0xc2xb7 Answer incoming phone calls with a warm and professional demeanorxc2xb7 Schedule patient appointments using the electronic medical records (EMR) systemxc2xb7 Efficiently coordinate scheduling with providers, considering medical priorities and patient preferencesxc2xb7 Address patient inquiries regarding appointments, services, and general office informationxc2xb7 Provide accurate and detailed information about procedures, services, and insurance coveragexc2xb7 Direct patients to appropriate resources or departments as neededxc2xb7 Verify patient insurance coverage and eligibility over the phonexc2xb7 Collect co-pays, deductibles, and outstanding balances according to Vanguard policiesxc2xb7 Assist with billing inquiries and provide patients with billing information and explanationsxc2xb7 Contact patients via phone to confirm, reschedule, or remind them of upcoming appointmentsxc2xb7 Manage appointment cancellation and rescheduling requests promptly and efficientlyxc2xb7 Update patient records and appointments in the EMR system accuratelyxc2xb7 Maintain confidentiality and security when accessing and updating patient informationxc2xb7 Collaborate with clinical staff to facilitate effective patient care by relaying patient concerns, appointment changes, and other relevant informationxc2xb7 Communicate clearly and empathetically to alleviate patient anxiety and stress during phone interactionsxc2xb7 Assist with phone-based administrative tasks such as managing appointment queues, sorting mail, and coordinating referralsxc2xb7 Focus on creating a positive patient experience by addressing concerns and feedback with professionalism and courtesyxc2xb7 Maintain a patient-centric approach when handling phone interactionsxc2xb7 Perform all other clerical duties as assigned by Preventive Plus, including greeting patients at the front desk, assisting with the check-in process, stock inventory, and maintaining the reception area

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