Health Center Team Lead – Front Desk

Access Community Health Network View Company Profile

Health Center Team Lead – Front Desk 1120 N Arlington Heights Rd, Arlington Heights, IL 60004, USA Req #1701 Monday, August 12, 2024 xc2xa0 We are an equal opportunity employer. All qualified applicants will receive consideration for employment. We do not discriminate for any reason.xc2xa0 We welcome talented individuals who believe in our mission, drive the organization forward, and recognize the positive impact they can bring to our communities. Position Summaryxc2xa0 Team Leader is responsible and accountable for assessing, planning, organizing, and supervising health center activities under the direction of the Health Center Manager. The team leader is a superuser in their area (MA or Receptionist) and practices in accordance to established ACCESS policies and procedures. They work to ensure that each patient has a positive experience. Core Job Responsibilities xc2xa0 xc2xa0Train/precept new and existing staff according to standards and processes xc2xa0 xc2xa0Serve as the health center super-user for Epic and other tools/systems (including but not limited to Remedyforce, Safety Zone, ICare, Coupa, etc.) xc2xa0 xc2xa0Supervise staff (in absence/at direction of manager) providing leadership and direction to all health center employees, motivate staff and ensure focus on the mission xc2xa0 xc2xa0Provide clear and constructive performance feedback to staff, share performance feedback with health center manager xc2xa0 xc2xa0Partner with providers and staff to solve problems, patient issues/complaints, etc.; provide conflict resolution support for team members (service recovery)xc2xa0 xc2xa0 xc2xa0Support manager with introduction and monitoring of new processes and procedures for the department when necessary. xc2xa0 xc2xa0Assist with operational workflows – clinic scheduling, patient wait times, and other areas of concern to increase efficiency and quality services.xc2xa0 xc2xa0 xc2xa0Maintain health center inventory; replenish supplies as necessary xc2xa0 xc2xa0Develop/prepare monthly staff time schedules; completes daily work schedule of assignments including scheduling lunch and breaktimes as directed by manager xc2xa0 xc2xa0Facilitates quality control activitiesxc2xa0 xc2xa0 xc2xa0Support manager with compliance with OSHA, IDPH, TJC and other regulatory agency standards xc2xa0 xc2xa0Handle emergencies according to policy, as necessary xc2xa0 xc2xa0Conduct daily health center huddles in absence of manager or as directed xc2xa0 xc2xa0Ensure adherence to end of day processes (including) cash collection processes xc2xa0 xc2xa0Perform all duties within their scope of practice (expert in their scope of practice). xc2xa0 xc2xa0Serve as health center liaison for Vaccine For Children (VFC) xc2xa0 xc2xa0Perform other duties as assigned Requirements/Preferences xc2xa0 xc2xa0High School diploma or equivalent required xc2xa0 xc2xa0A minimum two (2) years’ experience in health care required xc2xa0 xc2xa0A minimum one (1) year experience as a Front Desk Receptionist required xc2xa0 xc2xa0A minimum of six (6) months’ experience as Epic super user required xc2xa0 xc2xa0Basic proficiency in Microsoft Office products especially Outlook, Word, Excel required xc2xa0 xc2xa0Bilingual (English/Spanish) preferredxc2xa0 Working Conditions/Equipment xc2xa0 xc2xa0Health Center/Clinical Environment xc2xa0 xc2xa0Weekends and evenings as assigned/required xc2xa0 xc2xa0Health Center demands may require traditional work hours to be exceeded xc2xa0 xc2xa0Local travel between health centers occasionally required xc2xa0 xc2xa0Some health centers may be located in areas with high crime xc2xa0 xc2xa0Able to sit for up to two (2) hours at a time xc2xa0 xc2xa0Able to stand for up to four (4) hours at a time xc2xa0 xc2xa0Able to lift and carry up to 20 lbs xc2xa0 xc2xa0Computer/Laptop xc2xa0 xc2xa0Phone/Fax/Copier/Scanner ACCESS is a Network of Federally Qualified Health Centers treating patients on the frontlines of community-based health care. Depending on position applied/being recruited for, candidates may be required to be vaccinated against communicable diseases, and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process. Other details Pay Type Hourly Apply Now

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